Privacy Policy

1. Introduction

FEELINNOVATIONS respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how personal data is collected, used, stored and protected when you visit https://feelinnovations.com, submit a project enquiry, contact us or communicate with us about our services.

Our services include business process automation, AI agents and business assistants, custom software development, systems integration, sales systems engineering and revenue intelligence solutions.

We process personal data in accordance with applicable data protection legislation, including the European Union General Data Protection Regulation (GDPR), where applicable.

2. Who Is Responsible for Your Data

Trading name: FEELINNOVATIONS

Contact email: contact@feelinnovations.com

Website: https://feelinnovations.com

For questions about the processing of your personal data or to exercise your privacy rights, please contact us using the email address above.

3. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Your name and business email address.
Company name and website address.
Telegram username and WhatsApp contact number, when voluntarily provided.
Information about the service you are interested in.
Project descriptions, business requirements and other information you submit.
Information contained in correspondence with us.
Technical information, such as IP address, browser type, device information and relevant website activity, where collected.

We ask you not to include sensitive personal information or confidential business credentials in enquiry forms unless we have specifically agreed on a secure method of transmission.

4. How We Collect Personal Data

We may collect personal information when you:

Submit a project enquiry through our contact form.
Contact us by email or another communication channel.
Request information about our services.
Discuss a potential project or business relationship.
Use our website, where technical information is collected through necessary website infrastructure.

5. How We Use Your Personal Data

We use personal information for legitimate business purposes, including:

Reviewing and responding to project enquiries.
Understanding your requirements and recommending relevant services.
Preparing proposals, estimates and project documentation.
Managing business communications and potential client relationships.
Delivering agreed services and providing project support.
Maintaining website functionality, security and reliability.
Complying with applicable legal and regulatory requirements.
Establishing, exercising or defending legal claims when necessary.

We do not use contact form submissions as automatic consent to receive unrelated promotional emails.

6. Legal Bases for Processing

Where the GDPR applies, our processing of personal data may rely on the following legal bases:

Pre-contractual measures: Responding to enquiries and taking steps requested before entering into a contract.
Contractual necessity: Providing services and fulfilling obligations under an agreement.
Legitimate interests: Maintaining relevant business correspondence, protecting website security and managing genuine business relationships, subject to applicable balancing requirements.
Legal obligations: Retaining and disclosing information when required by applicable law.
Consent: Processing activities that require your prior permission, where applicable.

The applicable legal basis depends on the purpose and circumstances of the processing.

7. Contact Forms and Project Enquiries

When you submit an enquiry through our website, we process the information you provide to understand your request and communicate with you.

Our enquiry form may request your name, business email address, company details, preferred service and project description. Telegram and WhatsApp details are optional.

Enquiry messages may be delivered to our business email account through our website’s email delivery infrastructure.

Providing an enquiry does not automatically subscribe you to marketing communications.

8. Business Communications

If you communicate with FEELINNOVATIONS by email, Telegram, WhatsApp or another agreed channel, we may retain relevant correspondence to respond to your questions, prepare proposals, manage projects and maintain records of business communications.

Information shared through third-party messaging or email platforms may also be processed by those providers in accordance with their own privacy policies.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, security and website operation.

Additional cookies or tracking technologies may be used if analytics, embedded services or other optional functionality is enabled.

Where legally required, non-essential cookies will be used only after the appropriate consent has been obtained.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Hosting and Technical Infrastructure

Our website is operated using WordPress and website hosting infrastructure provided by Hostinger.

Technical information may be processed by hosting providers and website security systems for purposes such as delivering website content, maintaining server reliability, preventing abuse and investigating technical problems.

We take reasonable measures to protect information processed through our website and associated services.

11. Third-Party Service Providers

We may use third-party service providers to support website hosting, email delivery, contact form processing, business communications, technical maintenance and other necessary operations.

Providers may process personal data only as relevant to the services they provide and subject to applicable contractual and legal safeguards.

Our website currently uses WordPress-related functionality, Contact Form 7 and email delivery infrastructure to receive business enquiries.

We do not sell personal data to advertisers or data brokers.

12. International Data Transfers

Some service providers or communication platforms may process information outside the European Economic Area.

Where GDPR transfer requirements apply, transfers must be supported by an appropriate legal mechanism, such as an adequacy decision, applicable standard contractual clauses or another permitted safeguard.

The safeguards applicable to a particular transfer depend on the provider and processing arrangement involved.

13. How Long We Keep Personal Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.

Initial project enquiries: Normally up to 24 months after the last meaningful business communication, unless a longer period is justified by an ongoing relationship, dispute or legal obligation.
Client and project correspondence: For the duration of the business relationship and for an appropriate period afterwards where needed for legitimate business records, contractual matters or legal claims.
Invoices, financial and contractual records: For the periods required by applicable tax, accounting and commercial laws.
Technical and security records: For periods proportionate to operational and security needs.

Information may be deleted, anonymised or retained for longer where a lawful reason applies.

14. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss and misuse.

These measures may include access controls, secure connections, account authentication, security updates and appropriate controls over the systems used to process business enquiries.

No internet-based system or method of electronic communication can be guaranteed to be completely secure.

15. Your Data Protection Rights

Where applicable data protection law provides these rights, you may request:

Access to personal information we hold about you.
Correction of inaccurate or incomplete information.
Deletion of personal information in qualifying circumstances.
Restriction of certain processing activities.
Objection to processing based on legitimate interests.
Data portability where the legal requirements are met.
Withdrawal of consent where processing is based on consent.

To exercise any applicable right, contact contact@feelinnovations.com.

We may request information necessary to verify your identity before responding. Certain rights are subject to legal exceptions and limitations.

Where the GDPR applies, you may also have the right to lodge a complaint with a competent data protection supervisory authority.

16. External Websites and Third-Party Links

Our website may contain links to external websites, applications or third-party services.

We are not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review the privacy policies of external services before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technical infrastructure, business operations or applicable legal requirements.

When material changes are made, the updated version will be published on this page with a revised date.

We encourage visitors to review this page periodically.

18. Contact Us

For any privacy-related questions, requests or concerns, please contact:

FEELINNOVATIONS

Email: contact@feelinnovations.com